Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions purchased through the Airlancer platform.

We want you to be satisfied with Airlancer. If you're not, we offer a straightforward refund process.

2. 7-day satisfaction guarantee

If you are not satisfied with your Airlancer subscription, you may request a full refund within 7 days of your initial purchase. No questions asked.

To request a refund, email support@airlancer.com with your account email address. Refunds are processed back to your original payment method within 5 - 10 business days.

3. Cancellations

You can cancel your subscription at any time from your account settings. When you cancel:

• You will continue to have access to your paid plan until the end of your current billing period.
• Your account will not be charged again after cancellation.
• No partial refunds are issued for unused time within a billing period, except within the 7-day guarantee window.

4. Annual subscriptions

Annual subscriptions are eligible for the same 7-day satisfaction guarantee from the date of purchase. After 7 days, annual subscriptions are non-refundable but you may cancel to prevent renewal.

5. Your rights under Australian Consumer Law

This refund policy does not limit your rights under the Australian Consumer Law ("ACL"). Under the ACL, you are entitled to a remedy (including a refund) if our services:

• Have a major failure (e.g., the service is substantially unfit for its purpose).
• Do not meet a consumer guarantee that cannot be excluded.

These rights apply regardless of the 7-day guarantee period above.

6. Contact us

For any refund requests or questions, contact us at support@airlancer.com.