Privacy Policy

1. Who we are

Airlancer is operated by Leisuretronics Pty Ltd (142 495 930), an Australian company. In this policy, "we", "us", and "our" refer to Leisuretronics Pty Ltd.

If you have questions or complaints about how we handle your personal information, contact us at: privacy@airlancer.com

2. Information we collect

We collect the following kinds of personal information:

• Account information - name, email address, and password when you create an account.
• Payment information - billing details processed securely through Stripe. We do not store your full card number.
• Usage data - pages visited, features used, device type, browser, IP address, and referring URL.
• Content you create - blog posts, newsletters, pages, and other content you publish through our platform.
• Communications - messages you send to us via email or support channels.

3. How we collect information

• Directly from you - when you sign up, fill in forms, or contact us.
• Automatically - through cookies, server logs, and analytics tools when you use our website.
• From third parties - authentication providers if you sign in via a third-party service.

4. Why we collect and use your information

We use your personal information to:

• Provide, maintain, and improve the Airlancer platform.
• Process payments and manage your subscription.
• Send transactional emails (account confirmations, password resets, billing receipts).
• Respond to your support requests and communications.
• Analyse usage trends to improve our product.
• Comply with legal obligations.

We will not use your personal information for direct marketing without your consent. You can opt out of any marketing communications at any time.

5. Third parties we share data with

We share personal information only with the following categories of service providers, and only to the extent necessary to operate our platform:

• Stripe - payment processing.
• Convex - database and backend infrastructure.
• Vercel - website hosting and delivery.
• Analytics providers - anonymised usage data to understand how our platform is used.

Some of these providers may process data outside of Australia (primarily in the United States). Where this occurs, we take reasonable steps to ensure they maintain comparable privacy protections.

6. Cookies and tracking

We use cookies and similar technologies to:

• Keep you signed in to your account.
• Remember your language preference.
• Understand how you use our platform (analytics).

You can control cookies through your browser settings. Disabling cookies may affect some features of the platform.

7. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include encrypted connections (HTTPS), secure authentication, and access controls on our systems. However, no method of transmission or storage is completely secure.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or out-of-date information.
• Complain if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, contact us at privacy@airlancer.com. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymise your personal information within 90 days, unless we are required by law to retain it.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of Airlancer after any changes constitutes acceptance of the updated policy.